Subscriptions in Subsail will always be assigned “status”, and these statuses change through the lifecycle of each subscription. They also differ depending on whether a subscription is renewing or not.

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Renewing subscriptions

Active: The subscription has unsent issues and future renewal payments.

Active - Renewals stopped: Future payments have been stopped by the publisher or the customer. Unsent issues for this subscription are still active and will be included in fulfilment exports.

Complete: Renewals have been stopped by the publisher or customer and all issues have been sent out.

Cancelled: Renewals have been stopped (either manually or via dunning) and there are no unsent issues (eg: they have been cancelled by the publisher or customer). This status is typically used when a customer asks for a refund.

Past due: The latest renewal payment has failed and the subscription is in “dunning”. Another renewal payment will be retried soon.

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Non-renewing subscriptions

Active: The subscription has unsent issues.

Complete: All issues have been sent out.

Cancelled: Unsent issues have been cancelled by the publisher or customer. This status is typically used when a customer asks for a refund.

Search for subscriptionsCancelling subscriptions