Subsail Help Docs home pagelight logodark logo
  • Email help
  • Subsail
  • Subsail
  • Start here
Introduction
  • What is Subsail?
  • Launch checklist
  • Issue date fields
Selling subscriptions
  • Sales tax and VAT
  • Flexi-start subscriptions
  • Let customers choose their start issue
  • Renewing subscriptions
  • Rolling subscriptions
  • Digital subscriptions
  • Gift subscriptions
  • Taking payments
  • What are "Uncaptured" payments in Stripe?
  • What currencies can I sell in?
  • Sell subscriptions on your website
  • Overlay checkout
  • Promo and discount codes
  • Dunning
  • Can I add more details to a product?
  • Collecting marketing consent
  • Customise your hosted checkout
  • My checkout is not loading or showing products
Manage subscribers and subscriptions
  • Search for subscribers
  • Search for subscriptions
  • Subscription statuses
  • Cancelling subscriptions
  • Update a subscriber's email or postage address
  • Customer accounts
  • View all unfulfilled copies
Communication with subscribers
  • Sync subscriber data to Mailchimp
Import subscriptions
  • CSV or spreadsheet
  • Automatic imports
  • Big Cartel
  • PayPal
  • Shopify
  • Squarespace
  • Woocommerce
Export and fulfilment
  • Export orders for fulfilment
Pricing and billing
  • Pricing
  • How billing works
Manage subscribers and subscriptions

Customer accounts

Each of your customers (with an email address) automatically gets an account for your magazine, which allows them to log in, check their subscription(s) and update some of their details.

Update a subscriber's email or postage addressView all unfulfilled copies
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